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Service Request Form
How can we help?
Frequently Asked Questions
Service Request FAQs
01
What is the average response time for a service request?
Our average response time is 4-8 hours, though we aim for super speed when it’s game over for your favorite machine!
02
Do you offer on-site repairs for arcade machines?
Yes, we have a team ready to roll out for on-site repairs to get your games back up and running in no time.
03
What should I do if an arcade machine suddenly stops working?
Don’t panic! Power it down immediately and contact us. We’ll help you troubleshoot the issue and plan the next steps.
04
Are there any maintenance tips that'll help prevent issues?
Regularly clean your machine’s exterior and control panels, and keep an eye on the responsiveness of buttons and joysticks.
Equipment Requests FAQs
01
What factors do you consider when selecting machines for my location?
We select machines based on local popularity, game genre diversity, and historical earnings data to ensure a high-score in customer satisfaction and revenue.
02
Do I have any say in the machines that are installed in my business?
Your input combined with our arcade expertise is the perfect co-op mode. We’ll work together to select the best machines for your venue.
03
What happens if a machine doesn't perform well in my location?
No worries, we keep a close eye on performance metrics and will swap out any underperforming machines to keep your earnings on the leaderboards.
04
Can I request a specific game or type of arcade machine?
Feel free to share your top picks! While we value your input and will consider your requests, our final game selection is based on our expert analysis of market trends and player preferences. Trust in us to find the perfect mix of machines for your space!
Music Requests FAQs
01
Why can’t I find certain songs or artists on the jukebox?
Our jukebox playlist is like a dance floor – it changes with the music licenses we have at the time. Some artists play hard to get and don’t license their music, but we keep the hits coming with a broad selection that does have the green light!
02
Can I request a specific artist or album to be added to the jukebox?
Absolutely! Drop us your request like it’s a hot track, and we’ll work with the jukebox maestros to try and secure the license to amp up your playlist.
03
How long does it take to add new music to the jukebox?
The wait for new tunes can be as quick as a DJ’s beat drop or as long as a rock star’s encore, depending on the artists and labels involved. We strive to get your jams live as soon as possible.
04
Is there an extra cost to request music for the jukebox?
Requests are part of our VIP service—no extra coins needed. If we can get the license, we’ll update the playlist at no additional cost to you.
05
How often is the music selection updated on the jukeboxes?
Our playlists get a refresh faster than a retro game reboot. We’re always spinning the records to keep the music fresh and licensed.
06
What happens if the jukebox manufacturer can’t get the license for my music request?
Sometimes, even our high score can’t unlock certain tracks. If we can’t get the license, we’ll keep your request on file and try again when the next opportunity comes around.
Game Cards FAQs
01
What should I do if I purchased a game card and it is missing credits?
Please reach out to our customer support team via the form above. We will promptly investigate the matter and work to resolve it in a timely manner. Our goal is to ensure that all customers have a positive experience and receive the full value of their purchases.